Skip to content

Flat Rate Shipping

  • $5.00 ($0.00 - $34.99)
  • FREE ($35.00+)

SHIPPING & RETURNS

PROCESSING TIME:
MOST orders are shipped within 1
business day!  However, during sales and/or larger than normal order
volumes, orders may take up to 5 business days to ship!
(processing times for custom orders vary)
(processing times do not include weekends or US Holidays)

SHIPPING PROVIDER:
Orders are shipped via USPS with either 1st Class or Priority Mail.

FILE DELIVERY OF DIGITAL ITEMS:
Your files will be available to download once payment is confirmed.

RETURNS/EXCHANGES/CANCELLATIONS:
Emerald Winterwood does not accept returns, exchanges or cancellations.  Please reach out ASAP if there was an issue with your order.

LOST/MISSING/DAMAGED PACKAGES:
Emerald Winterwood is not responsible for packages that are lost/missing or damaged during transit.  Please file a claim with USPS here: https://www.usps.com/help/claims.htm

CUSTOMS & IMPORT TAXES:
Buyers are responsible for any customs and import taxes that may apply.  Emerald Winterwood is not responsible for delays due to customs.

Privacy Policy Designed using Nevark. Powered by WordPress.